Help Centre
Browse our collections, select your size and colour, and add the item to your cart. When you're ready, head to checkout, enter your delivery details and complete payment. You'll receive an order confirmation email immediately after.
We accept all major payment methods via Razorpay, including:
You may cancel or modify your order within 2 hours of placing it by contacting us immediately. Once the order has been dispatched, we are unable to make changes. Please reach out via WhatsApp or email for the fastest response.
Yes — a confirmation email is sent to you as soon as your order is placed. It includes your order ID, item summary, and estimated delivery date. Check your spam folder if you don't see it within a few minutes.
Yes — we do accept Cash on Delivery. A 20% advance of the total order amount is required at the time of placing a COD order to confirm it. The remaining balance is paid at delivery.
We also accept UPI payments (GPay, PhonePe, Paytm) for a fully online, hassle-free checkout.
Absolutely. All transactions on Dapper Street are 100% encrypted and processed securely via Razorpay — a PCI DSS-compliant payment gateway. We never store your card or UPI details on our servers.
Yes — just send us your chest, shoulder, and height measurements on WhatsApp and we'll recommend the right size for you. Our pieces are oversized by design, so we want to make sure you're happy with the fit before you order.
Standard delivery across India takes 5–7 business days from dispatch. Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune) typically receive orders in 3–5 business days.
Orders are processed and dispatched within 1–2 business days of payment confirmation.
Yes — we offer free standard shipping on all orders above ₹500 across India. Orders below this amount carry a flat shipping fee. See our Shipping Policy for full details.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can also use our Track Your Order page — enter your Order ID and email address to see real-time status.
At this time we only ship within India. International shipping is something we're working towards — follow us on Instagram to stay updated.
Yes — we offer both standard and express shipping options at checkout. Express delivery typically arrives within 2–3 business days from dispatch and is available at an additional charge depending on your location.
Address changes are possible only if the order has not yet been dispatched. Please contact us via WhatsApp or email within 2 hours of placing the order with your Order ID and the corrected address. Once dispatched, the shipping address cannot be changed.
If your order has exceeded the estimated delivery window, please contact us with your Order ID. We'll investigate with our logistics partner and update you within 24 hours.
We accept exchanges within 7 days of delivery. Items must be unused, unwashed, and returned with all original tags attached. Sale items and customised pieces are not eligible for exchange.
Read our full Refund & Exchange Policy for details.
Email us at our support address or message us on WhatsApp with:
Our team will respond within 1–2 business days with return instructions.
Refunds are issued only in cases where an item is defective, damaged in transit, or if we are unable to fulfil an exchange request due to stock unavailability. Refunds are processed back to the original payment method within 5–7 business days of approval.
The following are non-exchangeable:
Return shipping costs are the customer's responsibility, except in cases where the item is defective, damaged in transit, or incorrectly sent by us — in which case we arrange and cover the return pickup at no cost to you.
If your shipment appears lost (no movement on tracking for more than 5 business days), please contact us immediately with your Order ID. We will file a claim with our logistics partner and either resend your order or issue a full refund — your choice.
We sincerely apologise. Please contact us within 48 hours of delivery with a photo of the item and your Order ID. We will arrange a free pickup and send the correct item at no additional cost to you.
Each product page includes a size guide. We recommend measuring your chest, waist, and hip and comparing with the chart. If you're between sizes, we generally recommend sizing up for a relaxed fit.
Still unsure? Message us on WhatsApp with your measurements and we'll guide you.
Care instructions vary by fabric. General guidelines:
Specific care labels are stitched into every garment.
Yes — we work with responsible suppliers and prioritise quality, durability, and sustainability in our fabric sourcing. We're committed to building a brand that's as thoughtful about its impact as it is about its design.
Popular styles are often restocked. Follow us on Instagram @dapperstreet for restock announcements, or contact us directly to register your interest in a specific size.
Your personal information (name, email, address, phone) is used solely for processing your order and improving your experience with Dapper Street — including sending order confirmations, shipping updates, and responding to your queries. We do not use your data for any unrelated purpose.
Never. We are committed to protecting your privacy. Your data is never sold, rented, or shared with third-party marketers. It is only shared with trusted logistics and payment partners (e.g., our courier, Razorpay) strictly to fulfil your order.
We genuinely value your feedback — it helps us get better. Please email us or reach out on WhatsApp with your thoughts or concerns. We acknowledge all feedback within 24 hours and aim to resolve any issues promptly and fairly.
You can reach us through any of the following channels — we aim to respond within a few hours during business hours (Mon–Sat, 10am–7pm IST):
Currently Dapper Street is an online-only brand. We occasionally participate in pop-up events — follow us on Instagram to be the first to know.
Absolutely. We're always open to creative collaborations with artists, photographers, and content creators whose vision aligns with ours. Send us an email with a brief introduction and your portfolio or social handle.